All items sold are second-hand and carefully selected. Due to the nature of vintage and pre-owned items, we do not offer refunds or exchanges for change of mind.

However, if you receive an item with significant faults that were not stated in the product description, you may request a return under the following conditions:

• Return requests should be submitted within 3 days of receiving the item.

• Items are expected to be unused, in the same condition as received, with all original tags attached.

• To initiate a return, please email mmharchive.contact@gmail.com with your order number and clear photos of the issue.
  

If your return is approved:

• Return shipping costs are the responsibility of the buyer
  
• Original shipping fees are non-refundable
  

Please note:

• Minor signs of wear consistent with second-hand items are not considered faults
  
• Items returned without prior approval will not be accepted
  

All orders are processed within 1–3 business days after payment is confirmed.

Please note that during busy periods, sales, or public holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight.

Estimated delivery times:

• Australia: 2–7 business days
  
• International: 7–21 business days
  

Delivery times are estimates only and may vary due to postal delays, customs processing, or peak seasons.

International Orders

For international shipments:

• Customers are responsible for any customs duties, taxes, or import fees charged by their country
  
• We are not responsible for delays caused by customs clearance
  

Address Accuracy

Please ensure your shipping address is correct and complete at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address, re-shipping fees will apply.

Lost or Delayed Parcels

Once an order has been handed over to the courier, we are not responsible for delays caused by the shipping provider.

If your parcel appears lost or significantly delayed, please contact the courier first using your tracking number.

If you need assistance, feel free to reach out via our emai: mmharchive.contact@gmail.com and we’ll do our best to help.

This Privacy Policy describes how MMH Archive (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

• Information about your web browser, IP address, time zone, and cookies
  
• Pages or products you view and how you interact with the site
  

When you make a purchase or attempt to make a purchase, we collect:

• Your name
  
• Billing and shipping address
  
• Payment information (processed securely by Shopify and payment providers)
  
• Email address and phone number (if provided)
  

How We Use Your Personal Information

MMH Archive uses your personal information to:

• Process and fulfil your orders
  
• Communicate with you about your order
  
• Provide customer support
  
• Screen orders for potential risk or fraud
  
• Improve and optimise our website and services
  

Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our store, including:

• Shopify, which powers our online store
  
• Payment processors and shipping providers as required to fulfil orders
  

We may also share personal information to comply with applicable laws and regulations, or to respond to lawful requests for information.

Behavioural Advertising

MMH Archive may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

You can opt out of targeted advertising through your browser settings or relevant ad platforms.

Data Retention

We retain your personal information only for as long as necessary to fulfil orders, provide customer support, and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
  
• Request correction, update, or deletion of your personal information
  

To exercise these rights, please contact us via our contact form.

Data Security

MMH Archive takes reasonable steps to protect your personal information. All transactions are processed through secure, encrypted payment gateways.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Contact

For more information about our privacy practices or if you have questions, please contact us via our contact form.

If you have any questions regarding your order, shipping, or our shop policies, please feel free to contact us.

Email: mmharchive.contact@gmail.com

To help us assist you as quickly as possible, please include:

• Your order number (if applicable)
  
• A brief description of your enquiry
  

For return requests, please note:

• Requests must be made within 3 days of receiving your item
  
• Items must be in original condition with tags attached
  
• Return enquiries must be submitted via email before sending anything back
  

We aim to respond to all enquiries within 1–3 business days.

Thank you for supporting MMH Archive.